Pool service questions, answered straight

It depends on your pool, mainly how deep the deep end is and whether there is an attached spa. Pool size is not what sets the price. The 60-second quiz shows your estimate right away, and a couple of photos of the pool and equipment let us confirm the exact number. See weekly pool service →

We’re not the cheapest, and we’re not trying to be. One flat monthly price covers a full service: brushing, skimming, vacuuming, baskets, every chemical with no charge for extra dosages, filter cleans, an equipment check and a photo report after every visit. Cheap is not always better once the extras start showing up.

Often there is not. If your water and filter are in good shape, we just start. A one-time startup charge only applies when the pool needs to be rebalanced or cleaned up first, and we tell you before we do it.

No. Routine chemicals are never extra. If a part or a repair is ever needed, you get a photo and a price first, and nothing is done or charged unless you approve it. That is our rule.

We do not process payment until after your first visit. After that, service is billed monthly on autopay through a secure payment form, and you get an email receipt each time. Please never text card or bank numbers to us.

No. Service is month-to-month with no long-term contract, and your first 30 days are covered by a refund if you are not happy. We would rather earn your business with good service every month.

We brush the whole pool, net the top and bottom, vacuum, and empty the baskets and cleaner bags. We test and balance the water with all chemicals included. Filter cleans, salt cell cleaning, small O-ring replacement, an equipment check and basic timer and automation programming are all part of it. See everything included →

You get a text when your technician is on the way, and an email report after every visit with photos and a timestamp, the water readings and what was added. You always know it was done, whether you are home or not.

Yes. Our service manager handles your first visit, then a regular technician takes over on the same day each week, so the person at your pool knows its equipment and its history.

Our plan is weekly. In Sacramento heat a pool can turn in under two weeks, and weekly visits are how we catch problems while they are still small. It is also what lets us stand behind the water.

Yes. Rain and runoff throw off the water chemistry and leaves load up the filter, even when nobody is swimming. Pools that go unattended over winter are the ones that turn green in spring.

Take the 60-second quiz for an instant estimate, or text us your address and a couple of photos of the pool and equipment at (916) 891-6191. Photos are usually all we need to confirm your price.

Our service manager comes out, tests the water, checks the equipment for leaks and anything that could run better, programs what needs programming and gets the pool dialed in. Afterward you get a rundown of what we found and our recommendations.

You do not need to be home. We just need the gate unlocked and any pets put away on your service day.

Yes. We can start whenever you are free from them. Tell us the date and we will hold a spot. Since we are month-to-month, there is nothing to sign you into.

We assign your day based on where your pool fits into our routes, and it stays the same day every week. Your technician texts before arriving.

Yes. We balance the water, treat the algae and vacuum the debris out with a separate unit so it never goes through your filter. Most green pools are back to blue in two to three visits. See green pool cleanup →

Usually only when you cannot see the bottom, though how long it has been green and the time of year matter too. A drain and clean has a one-day turnaround. Text us a photo and we will tell you honestly which route makes sense. See pool drain and clean →

No. Stay out of the water during a green-to-clean. We will let you know when it is clear, balanced and ready.

There is a service call fee for the visit, and it is credited toward the repair if you go ahead. Small fixes that need no parts are generally done on the spot. Anything bigger is quoted first. See pool repair and installs →

Yes, on parts and labor: three years on pumps, two years on filters, one year on pool lights, three years on automation panels and three to five years on heaters, depending on the heater.

Pentair, Hayward, Jandy, Polaris, AquaStar, Intermatic and Encore. We are a Pentair Pro Partner.

No. Repairs, installs, green pool cleanups, drains and inspections are all available on their own.

Yes. A pool inspection covers the structure, all of the equipment, electrical, plumbing leaks, function and water chemistry, and ends with a detailed photo report and estimates for anything that needs repair. See pool inspections →

Our weekly routes cover Sacramento, Natomas, East Sacramento, West Sacramento, Arden-Arcade, Carmichael, Fair Oaks, Citrus Heights, North Highlands, Antelope, Roseville, West Roseville, Rocklin, Foothill Farms, Rio Linda, Elverta and Orangevale. See ZIP codes for each area →

Enter it in the quiz anyway. ZIP codes near the edge of a route are confirmed one by one, and if we are not in your area yet we will tell you straight.